Subscription & Special Orders Policy
Last updated: February 16, 2025
Understanding Your Subscription
Subscription Benefits and Details
When you subscribe to GO-GOM products, you're joining our premium membership program that offers both convenience and savings. Each subscription automatically saves you 10% on every order compared to one-time purchases. We've designed this program to ensure you never run out of your favorite products while maximizing your savings.
Your subscription can be customized in several ways:
- **Monthly Delivery**: Products shipped every 30 days
- **Bi-Monthly**: Receive your items every 60 days
- **Quarterly**: Scheduled delivery every 90 days
- **Custom Schedule**: Set up a delivery timeline that works best for you
Payment Processing
We handle your payment information with the utmost security. Here's exactly how the billing process works:
- We'll send you a payment reminder email 3 days before processing your next order
- Your card will be charged 24 hours before your scheduled shipment
- If there's any issue with your payment method, you'll receive an immediate notification
- You can update your payment information at any time through your account dashboard
- All prices include the 10% subscription discount, which is automatically applied
Managing Your Subscription
Your subscription is fully customizable through your online dashboard at www.go-gom.com. Once logged in, you can:
**Modify Your Orders:**
- Change product quantities up to 24 hours before shipping
- Add or remove products from your subscription
- Update your preferred delivery schedule
- Modify your shipping address
- Switch payment methods
**Delivery Control:**
- Pause your subscription for up to 3 months
- Skip individual deliveries
- Change delivery dates to match your schedule
- Set vacation holds with automatic resumption
Pre-Order System Explained
How Pre-Orders Work
Our pre-order system allows you to secure upcoming or temporarily out-of-stock products. Here's the detailed process:
**Initial Reservation:**
- Place your pre-order with a 20% deposit
- Receive a detailed confirmation email with estimated delivery date
- Get exclusive updates about your pre-ordered product
- Priority queue position based on order timestamp
**Payment Structure:**
- 20% deposit paid upon pre-order placement
- Remaining 80% charged only when product ships
- Deposit is fully refundable within 48 hours of pre-order
- After 48 hours, deposit converts to store credit if cancelled
**Updates and Communication:**
- Weekly email updates about your pre-order status
- Immediate notification if estimated delivery date changes
- 48-hour notice before final payment processing
- Shipping confirmation with tracking information
Try Before You Buy Program Details
Program Mechanics
Our Try Before You Buy program allows you to experience products before committing to purchase. Here's how it works in detail:
**Initial Process:**
- Select eligible products marked with "Try Before You Buy"
- Provide payment method for authorization (no immediate charge)
- Receive products with premium shipping
- 14-day trial period begins upon delivery confirmation
**During Your Trial:**
- Use products as needed to evaluate
- Keep all original packaging and tags
- Take photos if you notice any issues
- Document your experience for feedback
**Trial Period Rules:**
The 14-day trial period is strictly monitored:
- Day 1 starts at delivery confirmation
- You'll receive email reminders on days 7 and 12
- Decision must be made by 11:59 PM on day 14
- Product must be in resalable condition if returning
**Payment Details:**
- Initial authorization holds $1 to verify card
- Full amount authorized but not charged during trial
- Automatic charge after 14 days if no return initiated
- Charge notification sent 48 hours before processing
Return Process During Trial
If you decide not to keep the product:
1. Email hello@go-gom.com with "Trial Return" in subject
2. Receive prepaid return label within 2 hours
3. Package product in original packaging
4. Drop off at any authorized shipping location
5. Refund processed within 48 hours of return receipt
Subscription Cancellation Process
How to Cancel
We've made cancellation straightforward while ensuring you have options to maintain your benefits:
**Cancellation Steps:**
1. Log into your GO-GOM account
2. Navigate to "Subscription Management"
3. Select "Modify Subscription"
4. Choose "Cancel Subscription"
5. Complete brief feedback form (optional)
6. Receive immediate cancellation confirmation
**Alternative Options Offered:**
Before finalizing cancellation, you'll see options to:
- Pause subscription for up to 3 months
- Reduce delivery frequency
- Switch to different products
- Adjust quantities
- Change delivery dates
Post-Cancellation
After cancellation:
- Receive confirmation email immediately
- Access to subscription prices ends
- Option to reactivate within 30 days
- Retain account history and preferences
- Welcome back offer after 60 days
Customer Support and Communication
### Direct Support Access
Our customer support team is available to help:
- Email: hello@go-gom.com (response within 12 hours)
- Live Chat: Available 9 AM - 6 PM EST
- Emergency Support: 24/7 for urgent issues
- Social Media: Quick responses on all platforms
Regular Communications
Stay informed about your subscription through:
- Order confirmation emails
- Shipping notifications
- Payment processing alerts
- Product update announcements
- Exclusive subscriber newsletters
Policy Updates and Changes
We may update this policy to improve our service:
- Email notification of significant changes
- 30-day notice before major policy updates
- Archive of previous policies available
- Option to accept or cancel service upon changes
- Detailed change logs published on website
Your continued use of our subscription service after policy updates constitutes acceptance of the new terms