Refund Policy
Last updated: February 16, 2025
Overview
At GO-GOM, we take pride in the quality of our products. We want you to be completely satisfied with your purchase, and we've made our refund process straightforward and hassle-free.
Our Simple Refund Process
We handle refund requests through photo verification – no need to ship anything back. Here's how it works:
1. You have 30 days from receiving your product to request a refund
2. Contact us at hello@go-gom.com
3. Send us clear photos of the issue
4. Our team will review your case within 2 business days
What to Show in Photos
To help us process your refund quickly, please include photos of:
- The product packaging showing any damage (if applicable)
- The batch number or product code
- The condition of the product itself
- Any sealing or packaging issues
- Clear images of any other problems you've encountered
Common Refund Scenarios
We typically approve refunds for:
- Damaged packaging from shipping
- Unsealed or improperly sealed products
- Quality issues affecting the product
- Wrong item received
- Manufacturing defects
- Products significantly different from their description
When Refunds May Not Be Approved
We may decline refund requests in cases of:
- Already opened and used products (for consumables)
- Normal wear and tear that doesn't affect functionality
- Minor cosmetic issues that don't impact product use
- Claims filed after 30 days
- Insufficient photo evidence of the issue
Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
- Opened consumable products
- Partially used items
- Products without their original packaging
- Custom or personalized orders
- Digital products after download
- Sale items
- Gift cards
Refund Processing
If your refund is approved:
- We'll notify you via email within 2 business days
- The refund goes to your original payment method
- Funds typically appear in 5-10 business days
- Keep the product - no need to return it. However, if the product is damaged or defective, please dispose of it responsibly:
- For supplements: Use appropriate medicine disposal bins or follow local pharmaceutical waste guidelines
- For sportswear: Consider recycling through appropriate textile recycling programs
- Always follow your local waste management regulations
- Never dispose of supplements in regular household waste
- If unsure, consult your local waste management authority
Responsible Product Disposal
If you receive a defective or damaged product that requires disposal:
- Never throw supplements into regular trash or flush them
- Use designated medication disposal bins at pharmacies
- For damaged supplements, mix with unpalatable substances (like coffee grounds) before disposal
- Check your local area for medicine take-back programs
- Sportswear and other items should be recycled when possible
- Follow all local regulations for proper waste disposal
Product Care Guidelines
To maintain product quality:
- Store products according to their specific instructions
- Keep in their original packaging until ready to use
- Follow any provided care or storage guidelines
(Issues arising from improper storage or care may not be eligible for refunds)
European Union Customers
For customers in the European Union:
- You have a 14-day cooling-off period
- The same photo verification process applies
- No physical return needed
- Standard refund processing times apply
Contact Us
Questions about our products or need to request a refund? Reach us at:
- Email: hello@go-gom.com
- Website: www.go-gom.com
- Address: 9 Airlie Street, Brighton VIC 3186, Melbourne, Australia
We evaluate each case individually and aim to be fair in all our decisions. While we stand behind our product quality, we understand that issues can occur during shipping or storage. We'll work with you to find the best solution while maintaining the integrity of our products and brand.